One step ahead: mastering the art and science of negotiation

Preface: One step ahead of One Step Ahead

The envoys for one step ahead

One step ahead of the game: negotiability

Strategic sophistication I: negotiation happens in our minds

Strategic sophistication II: the game of confidence

One step ahead in the game: directing the drama

One step ahead of your personality

One step ahead of preparation

One step ahead of toughness I: fairness

One step ahead of toughness II: female-male

One step ahead of faces and emotions

One step ahead of words

One step ahead of numbers.