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Happy customers everywhere: how your business can profit from the insights of positive psychology
Happy customers everywhere: how your business can profit from the insights of positive psychology
Author
Schmitt, Bernd
Publisher
Palgrave Macmillan
Publication Date
2012
Language
English
Book
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Table of Contents
From the Book - 1st ed.
The case for customer happiness
What can positive psychology teach us?
The "feel good" method
The "values-and-meaning" method
The "engagement" method
Happiness touchpoints
How to get your organization focused on customer happiness
Your happy workforce
Happy citizens anywhere?
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Subjects
Subjects
Business
Consumer behavior
Consumers' preferences
Consumption (Economics)
Consumption (Economics) -- Psychological aspects
Psychological aspects
More Details
Contributors
Schmitt, Bernd
Author
Van Zutphen, Glenn
Zutphen, Glenn Van
Author
ISBN
9780230116450
9781137000460
UPC
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