Introduction: No Easy Answers
Part I: Laying the Groundwork
Navigating Challenging Behavior
Part II: Strategies and Scenarios
Scenario 1: Mental Health Challenges
Scenario 2: Sleeping at the Library
Scenario 3: Strong Personal Odor
Scenario 4: Personal Belongings
Scenario 5: Suspected Intoxication, Under the Influence
Scenario 6: Substance Use
Scenario 7: Threatening Verbal and Nonverbal Behavior
Scenario 8: Unsheltered Teens
Scenario 9: Adult Self-Neglect
Scenario 10: Child Abuse or Assault
Scenario 11: Solicitation or Panhandling
Scenario 12: Stealing Scenario 13: Child Unattended after Closing
Part III: Putting It All Together
Exercise 1: Now It Is Your Turn
Exercise 3: Self-Care Assessment
Exercise 4: Self-Care Maintenance
Exercise 5: Emergency Self-Care
Exercise 6: When Bad Things Happen
Exercise 7: Using Your Knowledge for Justice and Change
Exercise 8: Expand Your Knowledge
Conclusion: The End Is Just the Beginning.
