Black box thinking: why most people never learn from their mistakes-but some do

Part I: The logic of failure. A routine operation ; United Airlines 173 ; The paradox of success

Part II: Cognitive dissonance. Wrongful convictions ; Intellectual contortions ; Reforming criminal justice

Part III: Confronting complexity. The nozzle paradox ; Scared straight?

Part IV: Small steps and giant leaps. Marginal gains ; How failure drives innovation

Part V: The blame game. Libyan Arab Airlines flight 114 ; The second victim

Part VI: Creating a growth culture. The Beckham effect ; Redefining failure

Coda: The big picture.