Code red in the boardroom: crisis management as organizational DNA

Introduction: crises do happen, so be prepared

Types of crises

Attacks on organizations

When things go bad

When the organization misbehaves

Crisis management

Crisis-sensing network

The crisis management plan as living document

Crisis management as DNA: Overcoming resistance to the crisis management process

Appendix A: sample crisis management plan elements

Appendix B: Department of Homeland Security fact sheet for NIMS.