Lean six sigma demystified

Chapter 1

What is Lean Six Sigma? Primitive Tools and Archaic Methods

Top 10 Ways You Know You Need Lean Six Sigma

Find Your Fix-it Factory

The End of Common Sense

It's Not Your Fault!

Innovation, Customer Intimacy, and Operational Effectiveness

Manufacturing vs Service

Small vs Large Businesses

Bypassing the BS

Why Lean Six Sigma?

Plug the Leaks in Your Cash Flow

Every Business Has Two Improvement Focuses

The Universal Improvement Method Improve

The Universal Improvement Method

Improve Lean Six Sigma DeMYSTiFiED. Chapter 2

Lean DeMYSTiFieD. You Already Understand Lean

The Power Laws of Speed

Economies of Speed

The Toyota Production System

The Lean Process

Core Ideas of Lean

The Lean Mindset

Lean vs. Mass Production

The Seven Speed Bumps of Lean

The Five S's

Value Stream

Double Your Speed!

Pull versus Push

Redesign for One-Piece Flow

Production Floor Problem Solving

Get the Right Size Machines

Mistake Proofing With Color

Piloting Lean

Six Sigma and Lean

Lean Decision Making

Lean Hospitals

Lean Software

Lean Call Centers

The Religion of Reuse

Do More With Less

Lean For Doctor's Office

The Biggest Barrier to Lean Six Sigma. Chapter 3

Excel Power Tools for Lean Six Sigma

Setting Up Your Data in Excel

QI Macros Introduction

Fill-in-the-Blanks Templates

Put Your Whole QI Story in One Workbook

Convert Tables of Data from One Size to Another

Using the Anova and Other Analysis Tools

Analyzing Customer Service Data Hidden in Trouble Reporting Systems

Analyzing Text with Excel

Trouble Shooting Problems

Technical

Support

Chartjunk.

Chapter 4

The Six Sigma Problem Solving Process. Six Sigma s Problem Solving Process

Getting to Lean Six Sigma Problem Solving

A Lean Six Sigma Case Study - Reducing Computer Downtime

Six Sigma tarpits

The 4-50 rule

Lean Six Sigma Mindset

Mistakes, Defects, and Errors

Measurement Simplicity

Invisible Low Hanging Fruit

Core Score

Customer Supplier Relationships

The High Cost of Bad Data

Measuring Innovation

Accidents Don't Just Happen

Using the QI Macros To Analyze Your Data. Chapter 5

Transactional Six Sigma

Transactional Six Sigma

Software Bugs and Six Sigma

The Dirty 30 Process for Six Sigma Software

Service Order Case Study

Common Problems

Dirty Thirty Process Review Insights. Chapter 6 - Reducing Variation

What is Variation?

Causes of Variation Distributions

Histograms and Capability. Chapter 7 - Sustaining Improvement

Process Flowchart

Control Charts for Sustaining the Improvement

Stability and Capability

The Hole in Krispy Kreme

Choosing a Control Chart

Stability Analysis. Chapter 8

Laser-Focused Process Innovation

Focusing the Improvement Effort

Voice of the Customer

Speak Your Customer s Language

Critical to Quality Indicators Balanced scorecard.

Chapter 9 Making Lean Six Sigma Successful

Making Lean Six Sigma Successful

Formal Network vs Informal Network

Don't Confuse the Means with the Ends

Linear vs Circular Causes

Bell-Shaped Mindset

take The Low Road

There has to be a better way

Set BHAGs

Use SWAT Teams

Right Size Your Lean Six Sigma Team

Are You a Lean Six Sigma Salmon?

Spring Forward-Fall Back

Make It Sticky!

Risk Free Way to Implement Lean Six Sigma

Defending Your Data

Can Lean Six Sigma Kill Your Company?

Conflicting Goals

Honor Your Progress

The Hard Work is Soft

Six Sigma Roles

Success with Lean Six Sigma. Chapter 10

Measurement Systems Analysis

Measurement Systems Analysis

Conducting a Gage R&R Study

What To Look For

Mistakes People Make

Challenges You Will Face

Bias and Linearity

Linearity Study

Destructive Testing

Conducting a Gage R&R Study

Attribute Gage R&R. Chapter 11 Design for Lean Six Sigma

You can't make the dogs eat the dog food

Design Six Sigma Quality Into Your Business

Quality Function Deployment

Failure modes and effects analysis

Design of Experiments TRIZ. Chapter 12

Statistical Tools for Lean Six Sigma

Hypothesis Testing

Determining Sample Sizes

Regression analysis.