Getting past no: negotiating your way from confrontation to cooperation

Getting ready : Overview: breaking through barriers to cooperation ; Prologue: prepare, prepare, prepare

Using the breakthrough strategy : Don't react: Go to the balcony ; Don't argue: Step to their side ; Don't reject: Reframe ; Don't push: Build them a golden bridge ; Don't escalate: Use power to educate

Turning adversaries into partners

Appendix : Preparation worksheet.