Homelessness and housing advocacy: the role of red-tape warriors

Preface

Introduction

Methods and Context

Relationship Building: Gaining Trust and Attaining Useful Information

Dealing with Complicated and Restrictive Policies

Establishing Professional Legitimacy: Fast-Track Meetings, Workers across Agencies, and Dealing with the Police

Fitting Stories

Referral Management: Establishing Working Agreements with Landlords

Managing Housing with Clients

Conclusion.