Part I. The foundations: Chapter one. Reflection ; Chapter two. Intention ; Chapter three. Tone ; Chapter four. Trust
Part II. In practice: Chapter five. Active listening ; Chapter six. Being attentive ; Chapter seven. Maintaining focus
Part III. Overcoming challenges: Chapter eight. Seeking common ground ; Chapter nine. Expecting conflict in perspectives ; Chapter ten. Avoiding poor discourse
Epilogue. Civil discourse going forward.
